REFUND POLICY

Events

If for any reason you choose to cancel your registration in an event, please let us know as soon as possible by emailing us at connect@basileia.org  

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• If you cancel at least 14 days before the event, you can request either a credit for a future event or a refund. 

• If you cancel within 14 days before the event, you can request a credit for a future event. 

• Otherwise, no credit or refund will be issued.

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Programs with Pricing Plans that have monthly payments

Cancellation Policy

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Cancellation Notice:

• Customers can cancel their subscription at any time.

• Cancellation requests should be submitted by emailing us at connect@basileia.org 

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Effective Date:

• Cancellations will take effect at the end of the current billing cycle provided that cancellation notice is received at least 5 days prior to the end of the current billing cycle. Otherwise, the cancellation will take effect at the end of the following billing cycle.

• No further payments will be charged after the cancellation effective date.

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Access to Services:

• Customers will continue to have access to the program until the effective date of their cancellation.

Refund Policy

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No Refunds for Partial Months:

• No refunds will be provided for partial months of service.

• This includes the month in which the cancellation is requested.

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Prorated Refunds for Annual Payments:

• If a customer prepays for the entire program and chooses to cancel before the program term(s) end, you will receive a prorated refund for the remaining full months.